An
affiliate of
Roberts &
Roberts Associates
Public Classes, On-Site Workshops, Assessment Tools, Personal Coaching
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- Workshop Descriptions -
Developing and Delivering
Engaging, Compelling Presentations
In this special, 1-day seminar, Sharon Roberts will share with you how to use the Three Power Pivots to quickly develop and deliver an engaging, succinct, and compelling presentation. Learn how to capitalize on the power of the "Listener's Rule" to get and keep an audience's attention and move them to action, whether presenting to one, ten, or thousands. Also, learn tips to avoid and recover from "disasters" . . . and how to overcome nervousness, dry mouth,, and knocking knees . . . how to develop and deliver a knockout presentation that moves people to action!
Don't miss this rare and exciting opportunity to learn from master presenter, Sharon Roberts. Sharon is a keynote speaker, author, columnist, and principal coach for CEO Netweavers' Speaker Ready Room. She has also appeared on numerous radio and TV shows, including a guest appearances on CNN and Let's Talk Business Radio.
Duration: This is a 1-day skill-building workshop (8:00 a.m. - 3:00 p.m.)
or call (972) 596-2956
Managing Priorities Under Pressure™
When it comes to managing priorities, the challenge to do it and do it well is amplified by the speed of change of the world in which we live. Often these challenges are further compounded by the need to be responsive to many voices and competing interests.
In this skill-building workshop you will acquire practical insights on how to effectively manage priorities in a rapidly changing environment. Furthermore, by drawing on content from several areas—program planning, risk management, multitasking skills and behaviors—the facilitator will demonstrate the use of tools and techniques that can assist with the job of managing multiple, competing priorities in a high-pressure environment. Here are the major topics:
- Ben Franklin's timeless insight regarding priorities
- The hidden cost and consequences of poorly managed priorities
- Shortcomings of the "urgent-versus-important" approach
- Utilizing the Priority Planning and Management System
- Strategic versus tactical priorities and why the distinction matters
- Distinguishing between background and foreground priorities
- Four types of priority problems and how to deal with them
- How “wicked problems” give rise to “fuzzy priorities”
- Using dialog mapping to translate general concerns into specific priorities
- The link between priority management and stress management
- Multitasking as a complicating factor in managing multiple priorities
- Parkinson’s Law and its manifestation in managing risks and priorities
- Recognizing and avoiding the pitfalls of organic priorities
- Communicating and confirming priorities
- Tracking priority compliance
- Assessing the impact of changes on priorities
- Negotiating with stakeholders on changes that could affect priorities
- Managing conflict arising from priority disagreement
- Practical tools for managing multiple priorities
- Roberts’ Rules of Order — A checklist of dos and don’ts
- Exercises and skill practices
Duration: This is a 1-day skill-building workshop (9:00 a.m. - 4:00 p.m.)
Tuition: $
795
or call (972) 596-2956
Multitasking
Skills and Tools
Workshop™
Practical Skills for Managing Tasks, Circumstances,
and Personal Work Habits
Inquire about sponsoring this program.
Time management is an artifact of the early 20th Century, an era when it was easy to show a relationship between productivity and the amount of time expended on a task. But, today's knowledge-worker deals in the realm of information and ideas . . . creative products of the mind that are affected by an array of factors, not simply the amount of time allocated to their completion. As a knowledge-worker, you also know that your creativity and productivity depend on your ability to manage multiple tasks, multiple bosses, and multiple priorities . . . all of which compete for your time, energy, and attention simultaneously. This workshop addresses this reality head-on. It deals with managing your tasks, circumstances, and personal work habits . . . critical concerns that are not addressed by time management techniques alone. In this workshop you will learn practical skills, with the aid of a specially-adapted toolset, for managing multiple tasks and conflicting priorities. You will also learn tactics for coordinating multiple projects and juggling competing demands on your time and attention from multiple bosses. Furthermore, using our proprietary assessment instrument, you will gain insight into your personal Task Orientation Style™ and how to adapt your style for optimum performance in a multitasked work environment. Here are the topics covered in this state-of-the-art workshop:
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Introduction to Multitasking
· What Is Multitasking · Multitasking Management Strategies · Common Barriers to Multitasking · Recognizing the 4 Domains Where Multitasking Can Occur Costs and Benefits of Multitasking
Multitasking and the Brain
Task Orientation Styles™
Attention Management
Gaining Cooperation in a Multitasking
Environment Interpersonal Negotiating Skills
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Setting and Managing Multiple Priorities
· Making Your Priorities Visible · Setting Priorities Using a V-E Pareto Analysis · Applying the Triage Principle to Multitask Management · Using Clarity and Power · Adopting Standards · Tactics for Managing Priorities Using Metrics and Factual Data
Multitasking Toolkit
Managing Stress & Conflict in a
Multitasking Environment
Action Plan for Immediate Application
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Each participant in the workshop will also receive the following:
A set of course notes
A CD containing the Multitasking Toolkit™
A copy of the Multitasking Toolkit FacTracttm
An assessment and profile of his/her personal Task Orientation Styletm
Forms and worksheets, such as the Duncker Diagram Worksheet & the Priority Chart
Duration: 9:00 a.m. - 4:00 p.m.
Tuition: $795
or call (972) 596-2956
Managing Internal Projects
A How-To Course for Planning & Executing
Organizational Projects
Call for Schedule or
Interest in Sponsoring and Open-Enrollment WorkshopInternal projects are projects that organizations undertake to support operations, sales, and marketing. Because they deal primarily with internal resources and (often) wavering commitments, the dynamics and skill-set required for managing such projects are different from managing external, or so-called acquisition projects. Examples of such projects include upgrading an IT system, deploying a new marketing campaign, planning a new facility, or developing an internal training program. This intensive workshop focuses on the critical skills necessary for planning and managing such projects, rather than a broad survey of project management fundamentals. Challenges that arise during the project execution phase are given special consideration since this is where and when conflict, interference, uncertainties, and changing requirements will have the greatest impact the success of the project. The participants will be given the opportunity to apply the principles to a current job-related project.
Topics
Special Challenges & Skills in Managing Internal Projects
Identifying the Project Scope & Securing Commitments
Setting & Sticking To Priorities
Establishing a Milestone Timeline
Clarifying the Requirements & Performance Expectations
Applying the 10-Step Project Planning Framework
Specifying Roles & Responsibilities
Tracking & Communicating Progress
Establishing Conflict Resolution Procedures
Dealing With Competing Demands for Resources
Dealing With Delays, Impediments, & Outside Interference
Assessing & Responding to Change Requests
Tracking Risk Evolution During the Execution Stage
Each participant in the workshop will also receive the following:
A set of course notes
A copy of the Project Management FacTracttm
A copy of our 10-Step Project Planning QuiCardtm
A diskette containing the project planning forms and other helpful files
Audience: This course is intended for project managers, team leaders, technical leads and others who are involved in planning and executing internal projects. It will also benefit individual contributors and technical specialists who are occasionally placed in a position of having to oversee a project or some component of a project.
Duration: This is a 1-day skill-building workshop (8:30 a.m. - 4:30 p.m.)
Tuition: $795
or call (972) 596-2956
Quantitative Tools for
Project Managers
For
Project Managers Who Want To Take Their Skills to the Next Level
Call for Schedule or
Interest in
Sponsoring and Open-Enrollment Workshop
This workshop is geared for project managers who need to make fact-based decisions throughout the lifecycle of the project and effectively communicate the rationale for their decisions to customers, senior managers, and other stakeholders. The primary emphasis is on practical applications of certain statistical tools that are relevant to project managers and the project environment. It is designed to help professional project managers who want to take their skills to the next level by having the tools necessary to objectively answer such questions as these:
- How much margin for error is in the schedule as planned?
- What are the critical risks and how have they been factored into your estimates?
- Why did you choose Vendor-X since Vendor-Y submitted a lower bid?
- What is the cost-recovery outlook for this project?
- What is your best estimate of when this project will be completed?
- How confident are you with this new estimate? What is it based on?
- What is the current risk profile at this point in the project?
- What metrics, other than cost and schedule, should you monitor?
- What criteria were used in establishing the “action points” for these metrics?
- How will this particular change request impact the project, for good or for bad?
Here are the topic areas that will be addressed in this workshop:
- Survey of statistical tools relevant to the project environment
- Evaluating cost-benefit tradeoffs when making project decisions
- Calculating schedule buffers – methods, options, and practical considerations
- Tracking and controlling variance in project metrics
- Identifying trends and establishing action points
- Measuring the degree of agreement among project stakeholders
- Evaluating the relative strength of cause and effect relationships
- Applying Six Sigma in a project environment
- Using Bayes Theorem to revise estimates
- Understanding and applying the Monte Carlo technique for risk analysis
Take-Aways: Each participant will receive a set of course notes and a CD containing helpful templates and other files, including a Monte Carlo modeling tool.
Prerequisites: Participants should be familiar with the basic terminology and concepts of project management as well as basic statistical concepts such as mean, median, mode, variance, and standard deviation.
What To Bring: Each participant should bring a laptop computer with MS Excel (2000 or later) installed. The participant should also ensure that the “Analysis ToolPak” add-in has been installed in the version of MS Excel that he/she will be using during the workshop.
Instructor: Lon Roberts, Ph.D.
Duration: 1-day.
Tuition: $795
or call (972) 596-2956
Powerful, Painless Presentations
Call for Schedule or
Interest in Sponsoring and Open-Enrollment Workshop
Learn from professional speaker and speaking coach, Sharon Roberts, the practical skills necessary to quickly design and develop a powerful, painless, persuasive presentation. This workshop emphasizes how to get and keep an audience's attention, how to present your message with confidence, clarity, and conviction whether to one or to hundreds. You will learn specific techniques to control nervousness and fear. You will also learn how to deal with "difficult" audience members without losing your composure. Presentations will be videotaped and coaching will be provided. Class size is limited to ensure each participant will receive individual feedback and guidance.
Designing and Developing a Powerful, Painless Presentation
Determining your purpose
Determining your response
Determining your role
Gathering information about your audience
The Listener's Rule
Openings - getting their attention
Criteria for evaluating and selecting ideas
The middle (discussion) of the presentation
Organizing patterns
Closing the presentation
Transitions
To script or not to script
Speech prompters
Visual aids and props
Delivering a Powerful, Painless Presentation
Uniquely you
Understanding and managing nervousness
Powerful non-verbal communication
Eye-contact
Gesturing
Your powerful voice
About accents
Presenting from a lectern
Presenting with a microphone
Presenting from a seated position
Making a great impression when introduced
How to introduce a speaker
The art of asking questions of your audience
Fielding audience questions
Dealing with difficult audience members
Sharon Roberts has been featured on CNN and numerous other mass media forums. She is in demand as a keynote speaker and professional speaking coach.
Click here to view a video clip of Sharon in action.
Sharon Roberts is the principle coach for CEO Netweavers' Speaker Ready Room..
Instructor: Sharon Roberts
Duration: 2-days (Includes videotaping; limited to 10 participants).
Tuition: $2500
or call (972) 596-2956
Managing Conflict
& Difficult People
How-To
Skills for Handling Difficult People in Emotional Situations
Call for Schedule or
Interest in Sponsoring and Open-Enrollment WorkshopNothing kills teamwork and saps productivity and enthusiasm like conflict and confrontation. Nor is anything is more distressing than trying to work with people who appear to thrive on conflict, strife, and confrontation . . . whether they be customers, co-workers, subordinates, or family members. This timely workshop builds skills in dealing with these issues . . . stress, conflict, difficult people, confrontational situations . . . both on the job and in your personal life.
As an active participant in this workshop you will learn how to . . .
- Uncover the hidden meaning in difficult encounters
- Discover behaviors (yours and theirs) that incite reaction
- Transform the cycle of conflict into cooperation
- Interpret the spirit of intent
- Deliver bad news
- Turn emotions (yours and theirs) to reason
- Recognize when stress is about to lead to "dis-stress"
- Deal with stress effectively
Topics
- Relating and Communicating Styles (Yours and Theirs)
- Measuring Your Type-H Factor
- Preventing Conflict Using Pro-active Communications
- 5-Step Process for Dealing With Conflict
- Interpreting the Structure of Difficult Encounters
- Uncovering Motives and Intents
- How to Be Heard and Understood
- Bringing Out the Best In People At Their Worst
- How To Preserve Your Dignity and Self-Esteem Under Fire
- How to Mediate Conflict and Manage Stress
- Dealing With the 10 Most Difficult Personalities . . .
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Duration: This is a 1-day skill-building workshop (8:30 a.m. - 4:30 p.m.)
Tuition: $
795
or call (972) 596-2956
Negotiating Without Confrontation
How-To Skills for Negotiating Rationally & Firmly
Under Intense Pressure
Call for Schedule or
Interest in
Sponsoring and Open-Enrollment Workshop
If you ever have occasion to engage in "transactions" with others under pressure-cooker situations, you will benefit from this workshop. This intensive workshop is designed to instill practical skills you will need to represent your interests in tough negotiating situations . . . skills that will help you hold your own without being intimidated by the confrontational style of the so-called “hardball” negotiator or the winner-takes-all style of the competitive negotiator . . . skills that will serve you well when the other party is not inclined to pursue a win-win outcome. The workshop also covers contemporary issues, such as team-based negotiations and negotiating via e-mail. The concepts and methods covered in the workshop are reinforced through skill practices that simulate realistic negotiating scenarios.
Topics
Understanding the psychology of negotiations
Games that adversarial negotiators play
Games that competitive negotiators play
Critical mistakes that are often made during negotiations
Pre-negotiations -- gathering information
Establishing your goals, objectives, and BATNA
Identifying and understanding your negotiating style
Reading and adapting to the style of others
Negotiating in impersonal situations, such as e-mail
Negotiating from a weak position
Establishing your negotiating strategy
Assessing the interests and motivations of the other party
Expanding the pie and building integrative agreements
Team negotiations -- important dos and don’ts
Primer on inter-cultural negotiations
Keeping the situation under control
Giving and taking concessions
Effective negotiating tactics -- tips and techniques
Breaking deadlocks and avoiding impasses
Competitive bidding -- some important dos and don’ts
Bringing the negotiations to successful closure
Developed by the
authors of . . .
Duration: This is a 1-day skill-building workshop (8:30 a.m. - 4:30 p.m.)
Tuition: $795
or call (972) 596-2956
Managing Accelerated Projects™
Call for Schedule or
Interest in
Sponsoring and Open-Enrollment Workshop
If the survival of your company depends on getting products or services launched on an ambitious schedule . . . you will benefit from this workshop! It’s important to recognize that projects are not accelerated by issuing edicts or manipulating the schedule. Also, fruitless attempts at throwing resources at the project or admonishing people to “work smarter” don’t deal with the real issue . . . how to consistently plan, develop, and deliver projects on an ambitious schedule. Managing projects on a tight schedule requires special methods, strategies, and skills. In fact, standard practices often hinder the development of products or services on an ambitious schedule. Something has to change or nothing will.
This intensive workshop offers practical guidelines for planning and managing projects on a tight timeline – skills that are vital in companies that wish to do more than merely pay lip service to cycle-time compression and rapid delivery of their projects. You’ll learn how to track and control fast-track projects . . . also how to recognize early-on if the project is veering off-track.
What's more, you’ll learn how to . . .
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Developed & instructed by the author of . . . |
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Lon Roberts, Ph.D. |
Topics
3 screening-criteria that must be considered in justifying the need for accelerating a project
Shortcomings of traditional P.M. techniques when it comes to accelerated projects
8 opportunity levers for accelerating projects
2 types of accelerated projects and the strategies for dealing with each type
Selecting and using project management tools to support accelerated projects
Dealing with Parkinson’s Law and the special challenges of multiple projects
10 requirements-related problems that "bust" the schedule and how to handle them
Choosing a rapid design and implementation strategy
Strategies for compressing the project schedule
Estimating and laying out the compressed schedule
Avoiding cumulative-delay propagation and schedule overruns
Coordinating hand-offs between overlapping tasks
Dealing with changing requirements and shifting priorities
Managing the project team under intensive schedule pressure
Managing and containing risks and minimizing surprises in accelerated projects
Each participant in the workshop will also receive the following:
A set of course notes
A copy of the Project Management FacTracttm
Articles and handouts relating to accelerated projects
A diskette containing forms and other helpful files
Duration: This is a 2-day skill-building workshop (8:30 a.m. - 4:30 p.m. each day)
Tuition: $1295
or call (972) 596-2956
Do any of these situations apply to you? . . .
ü We're a small company with a limited training budget
ü We do not have enough people to cover the cost of bringing a certain course on site
ü We don't want to spend time or money for our employees to travel to a remote location for training
ü We would like to offer a training course to generate revenue for our organization
ü We are a "member organization" and would like to make cutting-edge training programs available to our members as a value-added service
. . . if so, click here to learn more about Sponsoring a workshop.
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These workshops can also be
customized and brought on-site.
Contact us at (972) 596-2956 for additional information.
Would You Like to Sponsor an Open-Enrollment Workshop?
Q. What does it mean to "sponsor" an open-enrollment workshop?
A. In many cases there are "member organizations" that offer training as a value-added service to their members - for example, associations, distributors, and franchisers. By sponsoring an open enrollment workshop you can bring one or more of our cutting-edge workshops to your area, as a value-added service to your members - perhaps with little or no cost to your organization.
Q. What are the benefits in sponsoring an open-enrollment workshop?
A. Here are some important benefits:
The training needs of a group of member companies can be "pooled" in order to make a certain workshop available. This is especially beneficial to companies who do not have enough people to justify bringing a workshop on-site exclusively for their own employees.
Training-related issues and concerns that the member companies have in common can be addressed during the workshop, when limited to member participation.
Member companies can avoid travel costs by having the workshop available in their locale.
Training can be made available on a schedule that is driven by the needs of the members, rather waiting for Roberts Learning to schedule an open-enrollment workshop.
A tuition discount can typically be extended to the member companies. Also, in some cases a revenue-sharing arrangement can be worked out, which is a special benefit to non-profit associations, colleges, and universities.
Sponsors can use the open-enrollment workshop as a promotional opportunity to entice new members while demonstrating their ongoing value to existing members. For example, the difference in tuition between a member and a non-member may be a significant portion of the annual membership dues.
Corporate sponsors will also receive recognition for "underwriting" an open-enrollment workshop, perhaps as a show of support to a certain community, industry group, or association.
Q. How do we get started?
A. Getting started is fast and easy. Simply call or sent us an e-mail and tell us the name of the program you are interested in hosting and the preferred location and date. Depending on the location and lead time, an open-enrollment course may be hosted with as few as 4 participants from the hosting organization.
Click here for a comprehensive listing of available training programs.
For information
on Sponsoring an open-enrollment workshop,
call 972-596-2956, or send us a message by clicking
here.
or call
(972) 596-2956
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Roberts Learning |
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Roberts Learning
Plano, Texas
(972) 596-2956
info@robertslearning.com
Roberts Learning is listed with Training-Classes.com.
Updated: 05-Nov-2008
© Roberts Learning 2003
Too Busy To Think: Cost, Consequences, and Causes of Multitasking Mania
Lon Roberts
Lonnie Roberts
Sharon Roberts
Lonnie Roberts
Right-Brain Thinkers Are Normal
Right Brain Thinkers Are Normal
